How it works
Three steps to set up. Four steps on every call.
No prompts to write and no API keys. You answer a few questions about your shop, make a test call, and turn forwarding on.
Setup, about twenty minutes
Connect Jobber
One sign-in. NeverLoseLead sees your open times, your team and your clients. It writes bookings and notes back, and nothing else. You can disconnect any time, in Jobber or in NeverLoseLead.
Answer three questions
Your hours, where you work, and what counts as an emergency for your shop. Add your on-call rota and who to try next. Upload a price sheet or policy if you want Revi to answer from it.
Make a test call
Call your own number and hear Revi answer as your shop. Change a setting, call again. When it sounds right, turn forwarding on. Your number stays the same.
On every call
It answers and listens
Revi says it is the shop assistant and asks what is going on. It takes the name, the address, the equipment and the problem, and asks whether anyone is in danger.
Caller: The furnace keeps clicking and will not light. Revi: Got it. Is there any smell of gas, or is it just not lighting?
It checks your rules
Is this an emergency by your definition? Is it inside your service area? Is it something you do? The assistant decides from what the caller said and what you set up. When it is not sure, it treats the call as an emergency.
It books, or takes a message
For a normal job it reads open times from Jobber and offers the nearest two. The caller picks one, Revi books it and texts a confirmation. If the caller wants a person, or Jobber is disconnected, it notes a callback with a time instead.
Revi: I can get someone out tomorrow between 8 and 10, or 1 to 3. Which works better?
It writes it all down
The recording, a transcript, a two-line summary and a label: booked, callback or emergency. It is in your dashboard before the caller has put the phone down.
When it is an emergency
Your definition, your rota, your order. NeverLoseLead follows it the same way at 2 AM as at 2 PM.
Safety first
Gas, smoke or carbon monoxide: Revi tells the caller to leave the building and call 911 before anything else. It does not troubleshoot and it does not stall.
It rings your on-call tech
A real phone call, not just a text. If there is no answer in the time you set, it rings the backup, then the owner, in the order you chose. The caller is told who is being reached.
Someone takes it
When a tech picks up, Revi hands over the caller's name, address and problem, and marks the call with who took it. If nobody answers, the caller gets a text and the call is flagged at the top of your morning list.
What you see in the morning
The night in one screen
Calls answered, visits booked, emergencies and who took them. The callbacks you owe, with the time the caller asked for.
Every call, in full
The recording and the transcript, next to what NeverLoseLead did. Recordings are deleted after 90 days unless you choose a different period.
Your data stays yours
Each shop's records are kept apart from every other shop's. Your clients go into your Jobber account and nowhere else. Nothing is used for marketing.
Hear it on your own number.
Book a thirty-minute demo. We set up a test shop with your prices and hours, then you call Revi and listen.