NeverLoseLead, the after-hours phone assistant for HVAC shops

Draft, not yet reviewed by a lawyer. Words in [BRACKETS] are still to be filled in. Nothing here is final until that review is done.

NeverLoseLead, a service of Revolix Technologies LLC, 30 N Gould St Ste 68264, Sheridan, WY 82801. Last updated: October 23, 2026.

Revolix is a phone assistant for heating and air conditioning businesses ("shops"). When a shop can't answer, Revolix picks up the call, helps the caller, books a visit in the shop's Jobber account, alerts the shop's on-call technician in an emergency, and sends a few text messages. This policy explains what information that involves, what we do with it, who else sees it, and how long we keep it.

Text messages, in short: we do not sell or share your mobile number or SMS opt-in data or consent with third parties or affiliates for marketing or promotional purposes. Reply STOP to stop texts and HELP for help. Message frequency varies. Message and data rates may apply.

1. Who we are and who this covers

"Revolix", "we" and "us" mean Revolix Technologies LLC, 30 N Gould St Ste 68264, Sheridan, WY 82801. This policy covers:

Callers: people who phone a shop that uses Revolix, and receive texts about their visit.
Shop owners and staff: the people at a shop who use the Revolix dashboard or receive alerts and summaries.
Visitors to neverloselead.com.

When we handle a caller's information, we do it for the shop the caller phoned and on that shop's instructions. The shop decides how it uses its customer records, under its own privacy policy. If you're a caller with a question about your records at a shop, you can contact the shop or us. We'll pass the request on or help directly.

2. What we collect

From phone calls

The caller's phone number, the number they called, and the time and length of the call.
What the caller tells the assistant: name, service address, the problem, equipment details, and whether it's an emergency.
A recording of the call, if the shop has recording turned on. The assistant says "This call is recorded" at the start.
A written transcript of the conversation, a short summary, and labels such as "booked", "callback" or "emergency".
Whether the caller agreed to receive texts, with the time of that answer.

From text messages

The texts we send and their delivery status, and the replies we receive, such as STOP, START or HELP.
A list of numbers that have opted out, so we never text them again from that shop.

From the shop's Jobber account

A shop connects Jobber with its permission, and can disconnect at any time. Through Jobber's API we read and write only what the service needs:

The business's working hours, services and team members (names, so the right technician gets a visit).
The schedule (times already booked) so we offer only free times.
Client records found by the caller's phone number (name, billing address and service addresses) so a returning customer isn't entered twice.
What we create: new clients, properties, requests, jobs and visits, and notes containing the call summary.
Recent jobs and requests we created, which we check later to see whether a booking is still in place.

From shop owners and staff

Name, mobile number, email (optional), role, and who is on call when.
Settings the shop chooses, and documents the shop uploads so the assistant can answer questions (for example its service area or policies).
Sign-in details: one-time codes (stored only in scrambled form), session cookies, and the time of last sign-in.

Technical information

Our servers keep basic logs (time, IP address, request) to run and secure the service. The dashboard uses only cookies needed to keep you signed in and to protect forms. It has no advertising or tracking cookies.

3. How we use it

To answer calls, understand the problem, offer times, and book the visit in Jobber.
To reach the shop's on-call technician quickly in an emergency, by phone call and text.
To send the texts described in section 4.
To show the shop its calls, recordings, transcripts and bookings in the dashboard, and to send the owner a short morning summary.
To check the quality of the assistant, fix mistakes and keep the service working. That includes listening to recordings or reading transcripts when a shop reports a problem.
To keep the service secure and prevent misuse, and to meet legal obligations.

We do not sell personal information. We do not use callers' information for our own marketing, and we do not use it to advertise to anyone.

Automated assistant. The calls are handled by software that uses artificial intelligence to understand speech and reply. It books visits only into times the shop has made available, and never quotes prices or arrival times beyond what the shop has set. If you'd rather speak to a person, say so on the call. The assistant will try to put you through to the shop or take a callback.

4. Text messages (SMS)

Texts are sent in the shop's name, from the shop's own phone number, using Revolix.

Callers get texts only after agreeing on the call. Those texts are a confirmation of the visit or request, a notice if it is cancelled, and in an emergency an update while we try to reach the technician.
Shop staff get texts only after agreeing to them. Those texts are emergency job alerts, a morning summary of overnight calls, sign-in codes, and notices about bookings or the Jobber connection.
We send no marketing texts.
Message frequency varies. A caller usually gets one to three texts per visit. Message and data rates may apply.
Reply STOP to any text to stop texts from that number, and START to opt back in. Reply HELP for help, or contact us at privacy@neverloselead.com.

We do not sell, rent or share mobile numbers, SMS opt-in data or consent with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except the service providers that deliver the messages for us (section 5).

5. Who we share it with

We share information only as needed to run the service:

Twilio Inc. (phone numbers, calls, call recordings and text messages).
OpenAI (speech understanding and replies during calls, call summaries, and searching the shop's uploaded documents). We send it only what each step needs.
Jobber, the shop's own scheduling system, which receives the bookings and notes on the shop's behalf.
a cloud hosting provider in the United States (servers and database) and an encrypted, S3-compatible storage service in the United States (backups).

Mobile numbers and text consent are never shared with anyone for their marketing.

6. How long we keep it

Call recordings: deleted automatically after 90 days by default. A shop can set its own period, from 1 day up to 10 years. A shop owner can also delete any single recording, or all recordings, at any time.
Transcripts, summaries and call details: kept while the shop uses Revolix, unless the shop owner deletes a call (which removes its recording and transcript). The dashboard shows the last 90 days.
Text consent and opt-out records: kept for 5 years so we can show a person agreed or stopped, even after the call recording is deleted.
Sign-in codes expire after 10 minutes. Sign-in sessions end after 30 days.
After a shop leaves: we delete its data within 30 days, except records we must keep by law. Backups are overwritten on their normal cycle of 14 days.
Information already written into the shop's Jobber account stays there under the shop's control.

7. Security

Data is encrypted in transit. Each shop's records are kept separate from every other shop's at the database level. Staff sign in with one-time codes, and session tokens are stored only in scrambled form. Access by Revolix staff needs a password plus an authenticator code. No system is perfectly secure. If a breach affects your information, we'll tell the affected shops and people as the law requires.

8. Your choices and rights

Texts: reply STOP at any time.
Calls: you can ask to speak to a person, or hang up at any point.
Access, correction and deletion: you can ask for a copy of your information, ask us to correct it, or ask us to delete it (for example a recording of your call). Write to privacy@neverloselead.com. We may need to confirm your identity, and for callers we may check with the shop first. We'll answer within the time the law sets, and within 30 days in any case.
Residents of some US states (for example California) have further rights under state law. We don't sell or "share" personal information for cross-context advertising. We'll honour these rights as the law requires.

9. Children

Revolix is a service for businesses and their adult customers. We do not knowingly collect information from children under 13. If you think a child's information has reached us, contact us and we'll delete it.

10. Where data is processed

Revolix is operated from Pakistan. Data is stored on servers in the United States, and our service providers may process it in the United States and other countries. Wherever it is processed, we protect it as this policy describes.

11. Changes

If we change this policy, we'll update the date at the top. If the change is significant, we'll tell shop owners before it takes effect.

12. Contact

Revolix Technologies LLC 30 N Gould St Ste 68264, Sheridan, WY 82801 Email: privacy@neverloselead.com Website: https://neverloselead.com