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NeverLoseLead, a service of Revolix Technologies LLC, 30 N Gould St Ste 68264, Sheridan, WY 82801. Last updated: October 23, 2026.
These terms cover the Revolix service: the phone assistant that answers calls for heating and air conditioning businesses ("shops"), the text messages it sends, and the Revolix dashboard. Section 2 is for anyone who gets texts from Revolix. The other sections are mainly for shops and their staff. Using the service means you accept these terms.
1. The service
When a shop can't answer, Revolix answers its calls with an automated assistant. The assistant can tell callers about the shop's services, book a visit or a request into the shop's Jobber schedule, take a message for a callback, and, in an emergency, call and text the shop's on-call technician. Shop owners and staff use the dashboard to see calls, recordings, transcripts and bookings, and to manage settings.
2. Text message terms
Program. Texts are sent in the name of the shop you called or work for (for example "[Shop name]: you're booked for …"), from that shop's phone number, using Revolix.
What you'll get. Callers get texts about the service visit or request they booked: a confirmation, a notice if it changes or is cancelled, and in an emergency an update while the shop tries to reach its technician. Shop staff get emergency job alerts, a morning summary of overnight calls, sign-in codes, and notices about bookings or the shop's Jobber connection. No marketing messages are sent.
How you agree. Callers are asked on the call whether the shop may text them, and texts are sent only if they say yes. Staff agree when the shop adds them, by replying YES to the invitation text. Agreeing to texts is never a condition of buying anything.
Message frequency varies. A caller usually gets one to three texts per visit. Staff get texts when calls and alerts happen.
Message and data rates may apply.
To stop texts, reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT). You'll get one text confirming it and nothing more from that number. Reply START to opt back in.
For help, reply HELP, call the shop, or email support@neverloselead.com.
Carriers are not liable for any delayed or undelivered messages. Texts may not arrive if you're out of coverage or your carrier doesn't support them. Don't rely on a text for an emergency: if anyone is in danger, leave the building and call 911.
We do not sell or share your mobile number or SMS opt-in data with third parties for marketing purposes. See our Privacy Policy.
3. Shop accounts and staff
- A shop account is opened by its owner, or by someone the owner authorizes. The owner decides who on the team can sign in and what each person can see or change.
- Staff sign in with a one-time code sent to the mobile the owner added. Keep codes private. Never share them.
- The owner is responsible for keeping the team list current, for example removing someone who has left.
4. What the shop is responsible for
- Giving true information about the business (hours, services, service area, on-call rota, fees the assistant may mention), and keeping it current.
- Choosing whether calls are recorded, and making sure recording with the announcement the assistant gives ("This call is recorded") meets the laws where the shop and its callers are. Some US states require every party's consent.
- Getting each staff member's agreement before adding their mobile number for alerts.
- Giving accurate business details for US text-message registration (legal name, tax ID, address, website). The shop also agrees to Revolix registering the shop as the sender of its texts with carriers through Twilio.
- Following up with callers. The assistant takes bookings and messages, but the work, prices and promises are the shop's.
5. Jobber connection
The service needs the shop to connect its Jobber account. By connecting, the shop lets Revolix read its schedule, team, services and client records, and create clients, properties, requests, jobs, visits and notes on its behalf. The shop can disconnect at any time in Jobber or in Revolix. While Jobber is disconnected, the assistant takes callbacks instead of bookings. Jobber is a separate product under its own terms. Revolix is not responsible for Jobber's availability or changes to it.
6. The assistant's limits
The assistant is software. It can mishear, misunderstand or make mistakes. It does not diagnose equipment, give safety advice beyond telling people to get to safety and call 911, quote prices beyond what the shop has set, or promise arrival times. Shops should check bookings and summaries, and can listen to recordings and read transcripts in the dashboard.
7. Emergencies
Revolix is not an emergency service. In an emergency the assistant tries to reach the shop's on-call technician by phone and text, in the order the shop has set, and tells the caller if nobody has been reached yet. It cannot guarantee that anyone answers. Callers in danger should leave the building and call 911.
8. Acceptable use
You may not use Revolix to send marketing or unwanted texts, to text anyone who hasn't agreed, to break the law, to harass anyone, or to try to get into other shops' data or our systems. We may suspend texting or the account to stop misuse or to follow carrier and Twilio rules.
9. Fees
Prices, billing and any trial period are agreed with each shop separately in the order form the shop accepts in its dashboard, which sets the monthly price and the minutes included. Carrier registration fees charged for the shop's texting registration are included in the monthly price unless the order form says otherwise.
10. Data and privacy
Our Privacy Policy explains what we collect and how long we keep it. The shop owns its customer records. We use them only to provide the service to that shop, and we never use them for our own or anyone else's marketing. Call recordings are deleted after 90 days unless the shop chooses a different period.
11. Warranties and liability
We work to keep the service running and accurate, but it is provided "as is", without guarantees that it will always be available, error-free, or that every call, booking, alert or text will go through. Phone and text delivery depends on carriers and on Twilio. Jobber bookings depend on Jobber. To the extent the law allows, we are not liable for indirect or consequential losses, such as lost jobs or revenue. Our total liability for any claim is limited to the fees the shop paid us in the [3] months before the claim. Nothing in these terms limits liability that the law does not allow us to limit.
12. Ending the service
A shop can stop using Revolix at any time by closing its account in the dashboard or telling us. We can end or suspend the service with notice, or immediately for misuse or unpaid fees. After closing, the shop's phone numbers stop being answered by the assistant, texting stops, and data is deleted as the Privacy Policy describes.
13. Governing law and changes
These terms are governed by the laws of the State of Wyoming, and disputes go to the courts of the state and federal courts located in Wyoming, unless the law where you live says otherwise. We may update these terms. We'll change the date above and tell shop owners before significant changes take effect.
14. Contact
Revolix Technologies LLC 30 N Gould St Ste 68264, Sheridan, WY 82801 Email: legal@neverloselead.com Website: https://neverloselead.com
See also our Privacy Policy.